Terms & Conditions
Effective Date: 1st Jan 2026
These Terms and Conditions apply to all trade and wholesale orders placed with Targetbuying .
By opening a trade account, requesting a quotation, submitting a purchase order or placing an order through our website, you (“the Customer”) confirm that you are acting wholly or mainly for business purposes and agree to be bound by these Terms and Conditions.
These Terms do not apply to consumers purchasing goods mainly for personal, family or household use.
1. About Us
Trading Name: Targetbuying
Address: [REGISTERED OFFICE ADDRESS]
Trading Address:
Kemp House
City Road
London
EC1V 2NX
United Kingdom
Email:support@targetbuying.com
WhatsApp:+44 7895 953359
Website: https://targetbuying.com
2. Trade Customers
Our products and trade prices are available only to approved business customers, including furniture retailers, online retailers, interior designers, property developers, hospitality businesses and other commercial organisations.
We may request documents or information to verify the Customer’s business identity, trading address, VAT status, creditworthiness or authority to place orders.
We reserve the right to approve, suspend or close a trade account at our reasonable discretion.
The Customer is responsible for keeping its account details and login information secure and for all orders placed through its account.
3. Quotations and Product Information
Unless otherwise stated, quotations are valid for 30 days from the date of issue.
Quotations are invitations to place an order and do not create a binding contract.
We make reasonable efforts to ensure that product descriptions, photographs, dimensions, colours, materials and specifications are accurate. However:
- Colours and textures may vary slightly because of lighting, photography, screen settings and natural material variations.
- Wood, marble, ceramic, stone, leather and fabric products may contain natural variations in colour, grain, pattern and texture.
- Product dimensions may be subject to reasonable manufacturing tolerances.
- Minor improvements or specification changes may be made where they do not materially affect the product’s quality, appearance or intended use.
Customers should request physical samples or written confirmation where an exact colour, finish, measurement or specification is essential.
4. Prices and VAT
Unless otherwise stated, all prices are quoted in pounds sterling and exclude:
- VAT;
- Delivery charges;
- Installation or assembly charges;
- Special packaging;
- Insurance; and
- Any other applicable fees or charges.
VAT will be charged at the applicable rate where required by law.
We may change our prices at any time before an order is accepted. Once an order has been accepted, its price will not change unless:
- The Customer requests a change to the order;
- Incorrect pricing resulted from an obvious administrative or technical error; or
- Both parties agree to the change in writing.
Trade prices, discounts and promotional offers are confidential and may not be shared with unauthorised third parties.
5. Orders and Contract Formation
Orders may be submitted through our website, by email, telephone, purchase order or another method approved by us.
The Customer is responsible for checking all product codes, descriptions, quantities, finishes, colours, dimensions, delivery details and other order information before submitting an order.
An order is an offer by the Customer to purchase the goods. A binding contract is formed only when we issue written order confirmation or dispatch the goods, whichever occurs first.
An automated order acknowledgement does not constitute acceptance of an order.
We may reject or cancel an order before acceptance if:
- The goods are unavailable;
- The price or product information contains an obvious error;
- Payment or credit authorisation is unsuccessful;
- The Customer does not meet our trade account requirements; or
- We reasonably suspect fraud, misuse or unlawful activity.
If we cancel an order after receiving payment, we will refund the amount paid for the cancelled goods.
6. Minimum Orders and Pack Quantities
Minimum order values, minimum quantities, carton quantities or product pack sizes may apply.
These requirements will be shown on the website, quotation, price list or order confirmation. We may decline an order that does not meet the applicable minimum requirements.
7. Payment
Unless we have approved a credit account in writing, payment must be made in full before goods are dispatched.
Approved credit customers must pay all invoices within [30] days of the invoice date or within the period stated on the invoice.
The Customer must pay all amounts without deduction, withholding, counterclaim or set-off, except where required by law.
If an invoice is overdue, we may:
- Suspend further deliveries or orders;
- Withdraw or reduce the Customer’s credit limit;
- Require payment in advance for future orders;
- Charge statutory interest and applicable debt-recovery costs under the Late Payment of Commercial Debts legislation; and
- Take reasonable steps to recover the outstanding debt.
Under current UK rules, statutory interest on qualifying late B2B payments is generally the Bank of England base rate plus 8%, with fixed recovery charges also potentially available. GOV.UK late-payment guidance
The Customer must notify us promptly if an invoice is disputed and provide full details of the dispute. Any undisputed amount remains payable by its due date.
8. Delivery
Delivery dates and times are estimates unless we expressly agree in writing that a specific deadline is essential.
Delivery may be made in one or more instalments. Each instalment may be invoiced separately.
The Customer must ensure that:
- The delivery address and contact details are accurate;
- Suitable access is available for the delivery vehicle;
- Any access restrictions are disclosed before dispatch;
- An authorised person is present to receive and inspect the goods;
- Safe and adequate unloading facilities and personnel are available, unless an unloading service has been agreed; and
- All required permissions, parking arrangements and site instructions have been provided.
Standard delivery does not include unpacking, assembly, installation, room placement or removal of packaging unless expressly agreed in writing.
Additional charges may apply for failed delivery, redelivery, waiting time, restricted access, incorrect delivery information or special handling requirements caused by the Customer.
We are not responsible for delay caused by events outside our reasonable control. If a significant delay occurs, we will contact the Customer and take reasonable steps to minimise its impact.
9. Inspection and Delivery Discrepancies
The Customer must inspect the goods promptly upon delivery.
Visible damage, missing cartons or incorrect quantities should be recorded on the delivery note wherever reasonably possible and reported to us with photographs and supporting information within 48 hours of delivery.
Other defects or discrepancies must be reported promptly after discovery and within any applicable warranty period.
Failure to report visible transport damage promptly may affect our ability to make a claim against the carrier. However, nothing in this clause excludes any rights or remedies that cannot legally be excluded.
The Customer must retain the goods and original packaging while a claim is being investigated unless we provide different instructions.
10. Returns
Goods may not be returned without our prior written authorisation.
To request a return, the Customer must provide:
- The order or invoice number;
- Product code and quantity;
- Reason for return;
- Photographs or videos where relevant; and
- Any other information reasonably requested by us.
Approved non-defective returns must:
- Be unused, unassembled and in resalable condition;
- Be returned in their complete original packaging;
- Include all parts, fittings, manuals and accessories; and
- Be returned within [14] days of approval.
The Customer is responsible for return transport costs and risk during return unless the goods are defective, incorrect or otherwise agreed by us.
Approved non-defective returns may be subject to a reasonable restocking and handling charge of [20%] of the goods’ net value. Any applicable charge will be confirmed before the return is accepted.
Returns will not normally be accepted for:
- Bespoke, customised or made-to-order goods;
- Specially imported products;
- Clearance, discontinued or final-sale products;
- Goods that have been assembled, installed, used, altered or damaged after delivery;
- Flat-packed products after assembly has started; or
- Goods without their original packaging, unless defective.
No refund or credit will be issued until the returned goods have been received and inspected.
11. Defective or Incorrect Goods
If goods are confirmed to be defective, damaged before risk passed to the Customer or materially different from the agreed specification, we may, as appropriate:
- Repair the goods;
- Supply replacement parts;
- Replace the goods;
- Issue a credit note; or
- Refund the price paid for the affected goods.
We may ask the Customer to provide photographs, videos, batch information or other reasonable evidence and allow us a reasonable opportunity to inspect the goods.
We are not responsible for damage or defects caused by:
- Incorrect assembly or installation;
- Failure to follow care or maintenance instructions;
- Misuse, neglect or abnormal storage;
- Unauthorised repair or alteration;
- Normal wear and tear;
- Commercial use beyond the product’s stated purpose;
- Exposure to unsuitable heat, moisture, sunlight or chemicals; or
- Damage occurring after delivery risk has passed to the Customer.
12. Risk and Ownership
Risk in the goods passes to the Customer when delivery is completed at the agreed delivery location or when the Customer or its nominated carrier collects the goods.
Legal ownership of the goods will not pass to the Customer until we have received full cleared payment for:
- The goods; and
- All other amounts due to us from the Customer.
Until ownership passes, the Customer must:
- Store the goods separately and identify them as our property;
- Keep the goods properly stored, protected and insured;
- Not remove or alter identifying labels or packaging; and
- Notify us immediately if it becomes insolvent or the goods become subject to third-party claims.
To the extent legally permitted, we may require the return of unpaid goods if payment becomes overdue or the Customer becomes insolvent.
13. Resale of Products
The Customer is responsible for:
- Marketing and reselling the goods lawfully;
- Providing accurate product information to its customers;
- Following applicable product-safety, labelling and consumer-protection requirements;
- Ensuring that products are suitable for the Customer’s intended market and use; and
- Handling its own customer service, returns and consumer obligations.
The Customer must not make unauthorised warranties, guarantees or representations on our behalf.
No exclusive territory, customer group or resale right is granted unless agreed in a separate written agreement signed by us.
14. Intellectual Property
All website content, product photographs, videos, catalogues, descriptions, designs, logos, trademarks, price lists and marketing materials belong to us or our licensors.
The Customer may use approved product images and descriptions solely to market genuine products purchased from us during an active trading relationship.
The Customer must not:
- Alter or remove trademarks or copyright notices;
- Present our intellectual property as its own;
- Use our materials in a misleading or unlawful way;
- Supply our materials to unauthorised third parties; or
- Continue using our materials after permission has been withdrawn.
No ownership of intellectual property is transferred to the Customer.
15. Limitation of Liability
Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for:
- Death or personal injury caused by negligence;
- Fraud or fraudulent misrepresentation; or
- Any liability that cannot legally be excluded or limited.
Subject to the above, we will not be liable for:
- Loss of profit, revenue, sales, business or anticipated savings;
- Loss of goodwill or reputation;
- Loss of business opportunity;
- Indirect or consequential loss; or
- Loss resulting from inaccurate information supplied by the Customer.
Subject to applicable law, our total liability arising from an order will not exceed the total net amount paid or payable for the goods giving rise to the claim.
Each party must take reasonable steps to reduce any loss it suffers.
UK law restricts how businesses may exclude or limit contractual liability, so this section should be reviewed for your particular operation. Unfair Contract Terms Act 1977
16. Force Majeure
We will not be responsible for delay or failure caused by circumstances outside our reasonable control, including:
- Natural disasters or extreme weather;
- Fire, flood or epidemic;
- War, terrorism, civil unrest or government action;
- Strikes or industrial disputes;
- Port congestion or shipping disruption;
- Shortage of materials, labour, energy or transport;
- Supplier or manufacturer failure outside our reasonable control;
- Import or customs delays; or
- Failure of telecommunications or computer systems.
We will notify the Customer where reasonably practicable. If the event continues for a substantial period, either party may cancel the affected, unfulfilled part of the order by written notice.
17. Suspension and Termination
We may suspend supply, cancel outstanding orders or terminate the trading relationship if the Customer:
- Fails to pay an amount when due;
- Materially breaches these Terms;
- Provides false or misleading information;
- Becomes insolvent or ceases trading;
- Exceeds an approved credit limit; or
- Uses our products, account or intellectual property unlawfully.
Termination does not affect rights or liabilities that arose before termination. All outstanding invoices will become immediately due where legally permitted.
18. Data Protection
We process personal information in accordance with applicable UK data-protection law and our Privacy Policy.
Our Privacy Policy explains what information we collect, why we use it, how long we retain it and the rights available to individuals.
Please read our Privacy Policy at: [PRIVACY POLICY URL]
19. Confidentiality
Each party must keep confidential any non-public commercial, pricing, technical or business information received from the other party and may use that information only for the relevant trading relationship.
This obligation does not apply to information that:
- Is already publicly available through no breach of these Terms;
- Was lawfully known before disclosure;
- Is received lawfully from another source; or
- Must be disclosed by law or a competent authority.
20. Changes to These Terms
We may update these Terms from time to time. Updated Terms will be published on our website with a revised effective date.
Changes will apply to orders placed after the updated Terms take effect. Terms applicable to an accepted order will not be changed retrospectively unless both parties agree in writing or the change is required by law.
21. General Provisions
If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will continue in effect.
A delay or failure to enforce a right will not constitute a waiver of that right.
The Customer may not transfer or assign its rights or obligations without our prior written consent.
No person other than the parties to the contract will have any right to enforce these Terms under the Contracts (Rights of Third Parties) Act 1999.
These Terms, together with the relevant quotation, order confirmation and any expressly incorporated documents, form the entire agreement relating to the order.
If there is a conflict, the following order of priority will apply:
- A separately signed agreement;
- Our written order confirmation;
- These Terms and Conditions;
- The Customer’s purchase order.
Any terms submitted by the Customer will not apply unless expressly accepted by us in writing.
22. Governing Law and Jurisdiction
These Terms and every contract formed under them are governed by the laws of England and Wales.
The courts of England and Wales will have exclusive jurisdiction over any dispute arising from or connected with these Terms or an order, unless otherwise agreed in writing.
23. Contact Us
For questions concerning these Terms and Conditions, please contact:
Trading Name: Targetbuying
Legal Company Name: Targetbuying Ltd
Company Registration Number: [COMPANY REGISTRATION NUMBER]
VAT Registration Number: [VAT REGISTRATION NUMBER]
Registered Office:
Kemp House
City Road
London
EC1V 2NX
United Kingdom
Trading Address:
Kemp House
City Road
London
EC1V 2NX
United Kingdom
Email:
support@targetbuying.com
Telephone / WhatsApp:
+44 7895 953359
Website:
https://targetbuying.com
