Last Updated: 24 July 2026

This Delivery & Returns Policy applies to all orders placed with Targetbuying. As a wholesale supplier, we primarily sell to businesses, trade customers, retailers, interior designers, and commercial buyers. By placing an order with us, you agree to the terms set out below.

Delivery Areas

We deliver to most UK mainland addresses.

Deliveries to Northern Ireland, the Scottish Highlands, UK islands, and other remote locations may be subject to additional delivery charges and extended delivery times.

Please contact us before placing your order if you require delivery outside our standard delivery area.

Delivery Charges

Delivery charges are calculated according to:

• Delivery location
• Size and weight of the order
• Quantity of products ordered
• Delivery service required

Any applicable delivery charges will be confirmed before your order is processed or included in your quotation or checkout.

Delivery Times

Estimated delivery times depend on product availability and the delivery location.

• In-stock products are normally delivered within 3–7 working days.
• Pre-order, made-to-order, or out-of-stock products may require a longer lead time.
• Estimated delivery dates will be confirmed once your order has been processed.

Delivery dates are estimates only and are not guaranteed unless confirmed by us in writing. We will notify you if any significant delays occur.

Receiving Your Delivery

The customer is responsible for ensuring that:

• The delivery address and contact details are correct.
• Suitable access is available for the delivery vehicle.
• An authorised person is available to receive and inspect the goods.
• Sufficient space and assistance are available to safely receive the delivery.
• Any access restrictions are disclosed before delivery.

Unless otherwise agreed in writing, our standard delivery service is to the ground floor or kerbside only.

Assembly, unpacking, installation, and removal of packaging are not included unless specifically confirmed.

Failed Deliveries

If delivery cannot be completed because:

• No authorised person is available;
• The delivery address is incorrect;
• Access is restricted or unsafe; or
• Delivery is refused without a valid reason,

Targetbuying reserves the right to charge reasonable redelivery, storage, and handling costs.

Inspection Upon Delivery

All goods must be inspected immediately upon delivery.

Any visible damage, missing items, or incorrect products must be clearly recorded on the delivery note before signing.

Please photograph:

• The damaged product
• The outer packaging
• The product label or item code
• The overall condition of the delivery

Visible damage or shortages must be reported within 24 hours of delivery.

Concealed damage must be reported within 48 hours of discovery.

Please report claims by emailing:

support@targetbuying.com

Include:

• Order or invoice number
• Clear photographs
• Description of the issue

These reporting periods help us investigate claims promptly and do not affect any statutory rights that cannot legally be excluded.

Damaged, Faulty or Incorrect Goods

If an item is damaged, faulty, or incorrectly supplied:

Please do not use, assemble, alter, or resell the product.

After reviewing your claim, Targetbuying may arrange one or more of the following:

• Replacement parts
• Product repair
• Replacement item
• Collection of goods
• Credit note
• Refund

Additional photographs, videos, or inspections may be requested before approval.

We are not responsible for damage resulting from:

• Incorrect storage
• Misuse
• Improper assembly
• Unauthorised repairs
• Normal wear and tear
• Failure to follow care instructions

Trade Returns

As Targetbuying supplies products primarily on a business-to-business basis, trade customers do not automatically receive the consumer 14-day cancellation right.

Returns for non-faulty products require our prior written approval.

Return requests must be made within 14 days of delivery.

Approved returns must be:

• Unused
• Unassembled
• In original condition
• In original undamaged packaging
• Complete with all accessories and instructions
• Suitable for resale

Unauthorised returns may be refused.

Change-of-Mind Returns

Change-of-mind returns are accepted solely at Targetbuying’s discretion.

Where approved:

• Customers are responsible for return shipping costs.
• Goods remain the customer’s responsibility until safely received by us.
• Original delivery charges are non-refundable.
• A 20% restocking and handling fee may be deducted.
• Additional deductions may apply for damaged or unsaleable goods.

We recommend using a fully insured and trackable delivery service.

Non-Returnable Products

Unless faulty or supplied incorrectly, returns cannot be accepted for:

• Made-to-order furniture
• Customised furniture
• Special-order products
• Clearance or final-sale items
• Assembled products
• Used or altered products
• Products without original packaging
• Products damaged after delivery
• Opened hygiene-sensitive products such as mattresses
• Natural variations in wood grain, marble, ceramic patterns, fabric texture, or colour

Reasonable manufacturing variations are not considered defects.

Return Authorisation

Before returning any item, please contact:

Email: support@targetbuying.com

WhatsApp: +44 7895 953359

Returns Address:

Targetbuying

Kemp House

City Road

London

EC1V 2NX

United Kingdom

If your return is approved, we will issue a Return Authorisation Number together with return instructions.

Returns sent without authorisation may be refused.

Refunds and Credit Notes

Once returned goods have been received and inspected, we will notify you whether the return has been approved.

Approved refunds or credit notes are normally processed within 7–14 working days.

Refunds will generally be issued using the original payment method.

Where applicable, reasonable delivery, collection, repair, handling, or restocking charges may be deducted.

Order Cancellations

Orders may only be cancelled before dispatch with written approval from Targetbuying.

Made-to-order, customised, special-order, or dispatched orders cannot normally be cancelled.

Where cancellation is approved after processing has commenced, reasonable administration, manufacturing, delivery, or handling costs may be deducted.

Consumer Purchases

This policy is intended primarily for business and trade customers.

If Targetbuying accepts an order from an individual consumer, that customer’s statutory rights under applicable consumer protection laws will remain unaffected.

Contact Us

If you have any questions regarding delivery or returns, please contact:

Targetbuying

Registered Address:

Kemp House

City Road

London

EC1V 2NX

United Kingdom

Email: support@targetbuying.com

WhatsApp: +44 7895 953359

Website: https://targetbuying.com